Our client, an iconic hotel in Dubai, UAE, is seeking a talented, proactive, and detail-oriented Assistant Learning & Development Manager with Quality Assurance experience to support the hotel’s training initiatives, employee development programs, and service quality standards. The successful candidate will assist in coordinating and delivering training programs, conducting quality audits across hotel departments, monitoring compliance with brand standards and SOPs, identifying training needs, and implementing improvement initiatives to enhance service excellence, employee performance, and guest satisfaction.
Previous experience in hotel Learning & Development and Quality Assurance within a 4-star or 5-star hotel is essential. The ideal candidate will possess strong training and facilitation skills, experience in service quality audits and standards compliance, excellent communication and organizational abilities, and a passion for developing talent while fostering a culture of continuous improvement and operational excellence.
Basic Salary: AED 7,500
Service Charge: Provided monthly
Housing Allowance: AED 7,700
Contract Duration: 2 years (Renewable)
Vacation Entitlement: 22 Working days
Weekends/Days off: 2 days per week
Vacation Ticket: Yearly
Hiring Status: Single
Candidate Requirements:
- Maintain the highest standards of training delivery, service quality, and brand compliance in line with hotel standards, SOPs, and operational procedures.
- Assist in coordinating and delivering Learning & Development programs, including employee induction, onboarding, departmental training, and service excellence initiatives.
- Conduct quality assurance audits and inspections across hotel departments to evaluate compliance with service standards, identify gaps, and recommend corrective actions.
- Monitor training effectiveness and quality performance through feedback, audit findings, guest satisfaction results, and employee performance indicators.
- Collaborate with department heads to identify training needs, performance gaps, and opportunities for continuous improvement.
- Participate in daily briefings, departmental meetings, and quality discussions to promote effective communication and consistent service delivery.
- Support the development, implementation, and monitoring of training materials, SOPs, quality standards, and improvement action plans.
- Coach and support colleagues in applying hotel standards, reinforcing a culture of service excellence, accountability, and continuous learning.
- Ensure compliance with hotel policies relating to health, safety, hygiene, and environmental sustainability, incorporating relevant requirements into training and quality assurance initiatives.