Front Desk Agent
Join Our Team
Our client, a modern 5-star hotel in Abu Dhabi, UAE, is seeking a professional, service-oriented, and guest-focused Front Desk Agent to join its Front Office team. The successful candidate will be responsible for delivering exceptional guest service by ensuring efficient check-in and check-out procedures, handling guest inquiries and requests, managing reservations, processing payments, and maintaining accurate guest records while creating a warm and welcoming first impression.
The Front Desk Agent will play a key role in providing personalized service throughout the guest journey, coordinating effectively with Housekeeping, Engineering, Concierge, and other hotel departments to ensure a seamless guest experience. The successful candidate will also handle guest feedback and resolve concerns promptly and professionally, ensuring the highest levels of guest satisfaction while adhering to the hotel's brand standards, policies, and procedures.
The ideal candidate will have previous experience as a Front Desk Agent, Guest Service Agent, Receptionist, or Front Office Associate within a 4-star or 5-star hotel, preferably with an internationally recognized hospitality brand. Excellent communication and interpersonal skills, a professional appearance, proficiency in hotel property management systems (such as Opera PMS), and fluency in English are essential. Additional language skills will be considered an advantage. The candidate should be passionate about hospitality, committed to delivering memorable guest experiences, and able to thrive in a fast-paced luxury hotel environment.
Salary: AED 2150
Service charge: Monthly
Accommodation: Provided by the hotel (2 in 1)
Meals: Provided by the hotel
Transportation Allowance: Provided by the hotel
Vacation Entitlement: 22 Working days
Weekends/Days off: 2 days per week
Hiring Status: Single
Contract Duration: 2 years (Renewable)
AND Other Benefits
Candidates must demonstrate expertise in:
- Delivering exceptional guest service throughout the guest journey, ensuring a warm and professional welcome.
- Managing efficient check-in and check-out procedures in accordance with hotel standards.
- Handling reservations, room assignments, guest requests, and inquiries accurately and promptly.
- Responding to guest feedback and resolving complaints professionally to maximize guest satisfaction.
- Coordinating closely with Housekeeping, Engineering, Concierge, and other departments to ensure seamless guest experiences.
- Processing payments, maintaining accurate guest records, and ensuring compliance with hotel policies and procedures.
- Operating hotel Property Management Systems (preferably Opera PMS) and Microsoft Office applications.
- Promoting hotel facilities, services, and loyalty programs while maximizing guest engagement and revenue opportunities.
The successful candidate will possess outstanding communication, interpersonal, and customer service skills, with a professional appearance, strong attention to detail, and the ability to remain composed in a fast-paced luxury hospitality environment. A positive attitude, teamwork, problem-solving abilities, and a genuine passion for delivering memorable guest experiences are essential.