Guest Service Leadership

Our client, a five-star hotel in Al Ain, UAE, is seeking a dedicated and guest-focused Guest Service Manager to join its Front Office and Guest Relations team. The successful candidate will be responsible for overseeing guest services, ensuring personalized and seamless guest experiences, and maintaining the highest standards of service throughout the guest journey.

Previous Guest Relations, Guest Services, or Front Office supervisory/management experience within a luxury or five-star hotel is preferred. The ideal candidate will possess strong leadership, communication, and interpersonal skills, with a genuine passion for delivering exceptional guest experiences. They should be confident in handling VIP guests, managing guest requests and concerns, driving service recovery, coordinating with all hotel departments, and proactively identifying opportunities to enhance guest satisfaction while consistently upholding the hotel's five-star service standards.

Basic Salary: AED 6,150

Service Charge: Provided monthly

Housing Allowance:  Single room in a shared apartment with a living room

Contract Duration:  2 Years renewable

Vacation Entitlement:  22 Working days

Weekends/Days off:  2 days per week

Vacation Ticket:  N/A

Hiring Status:  Single

Candidate Requirements:

• Previous experience as a Guest Service Manager, Front Office Manager, Guest Relations Manager, or similar managerial role is highly preferred.
• Strong knowledge of Front Office operations, guest relations, VIP handling, check-in/check-out procedures, and service recovery.
• Strong leadership, organizational, and communication skills, with the ability to motivate and develop a multicultural team.
• Excellent interpersonal skills, with a genuine passion for delivering personalized and exceptional guest experiences.
• Ability to handle guest concerns professionally, resolve issues promptly, and coordinate effectively with all hotel departments.
• Ability to work under pressure, prioritize tasks, and maintain high service standards in a fast-paced hotel environment.
• Proficiency in English; additional languages are an advantage.
• A positive attitude, professional appearance, strong attention to detail, and a commitment to consistently delivering five-star guest service standards.